UI DESIGN / UX DESIGN

In the ever-evolving landscape of business operations, innovation is key to staying ahead. For Chick-fil-a, revolutionizing their Accounts Payable processes became imperative, leading to the development of a custom built AP system.

Product

This product was designed with a clear focus on enhancing and streamlining two of CFA’s legacy systems into one. It enables users to seamlessly upload documents, uses OCR to effortlessly create invoices, and promptly initiate payments to vendors all in a single workflow. This comprehensive solution empowers CFA operators and team members to efficiently manage AP tasks, ultimately improving operational efficiency and reducing the need to store physical documents.

Process

Delisha worked closely with the product managers, business stakeholders, and lead devs to analyze the requirements for each feature of the system. Designs were created and managed iteratively, while requirements and tasks were managed via an agile framework in bi-weekly sprints, with daily scrums to ensure each feature was implemented intuitively and met business requirements necessary for a successful pilot launch.

Results

Simplified Document Uploads
Operators can easily upload documents, removing the need for hard copies.

Seamless Invoice Creation to Payment
Seamless creation of invoices that are created and paid directly through this product rather than external systems.

Intuitive User Interface
Designed with a focus on user experience, making navigation and productivity smooth for Operators and team members.

Scalability
Designed for scalability to accommodate future growth and expansion.

URL: chick-fil-a.com
Location: Atlanta, GA

User Experience, User Interface